We guarantee your satisfaction. If you aren’t happy for any reason, please contact us and we’ll do our best to help. If you bought a book through a third-party, please contact them first.
Shipping options and cost, cancellations, returns, back-orders, special orders, etc.
If you have any questions or would like to place a special wholesale or bulk order, please contact us. We’ll respond as soon as possible.
Please note:
* Books ordered at the wholesale price may be shipped direct from the printer; and, therefore may not be signed by the author, except by special request.
Shipping options:
- There is a first-class international shipping (7 days) option when you “proceed to checkout” in Paypal.
- You can upgrade to priority mail (1-3 days) on the last page of checkout.**
- Books are posted within 1-2 business days via USPS Media Mail (the same as most bookstores), which takes 2-9 business days to arrive. Orders of 10 or more books shipped UPS commercial ground.
- If you need a customized quantity or shipping request,
please contact us. We’d be happy to help. - Flat-rate shipping. ** Order as many books as you like for one small price.
Hint: Order all 3 books and save. USA: $4.99 • Canada: $11.00 • International: $25.00.
Returns and cancellations
- Do you require buyers to cancel in a specific time period?
Please cancel orders within 1 business day, or the books may be shipped. - Is my book returnable?
Yes. Small orders under 10 are returnable within 30 days in an unopened package. However, if you are part of the affiliate program and have placed a large order, returns are accepted at any time. Shipping & handling is the responsibility of the customer. - Are there exceptions to your return or cancellation policies?
If you feel you need an exception, please contact us. - Do you require buyers to return items in their original shipping containers and/or packaging? Yes.
- Will you or the buyer pay for postage? The customer is responsible for all shipping and handling fees.
- Do you charge restocking or other fees? No.
Misc
- How do you handle out of stock or back-ordered items?
When books run out, they are printed on-demand and take up to 3 business days to print and approximately 1-7 business days to ship via UPS ground; however, small or special orders may experience additional delays as they will have to be shipped to the author to be signed. - Special orders may experience delays for similar reasons.
